Shipping policy

Table of Contents
1. Order processing
2. Inspection on delivery
3. Destination: Germany
4. Destination: European Union
5. Destination: United Kingdom and Switzerland
6. Destination: United States
7. Destination: other countries
8. General information
9. Right of withdrawal

1) Order processing
1.1 We ship from our warehouse in Germany.
1.2 We process and ship orders within 3 working days. The transit time to you is added to this (see your destination below). All times are approximate.
1.3 Once your order has shipped, you will receive a tracking number by email. If it is missing from the shipping confirmation, write to us at contact@a-konzept.com and we will send it to you.

2) Inspection on delivery
2.1 Please check the packaging for external damage on receipt. If anything is damaged, write to us at contact@a-konzept.com. Please get in touch as soon as possible, ideally within a few days, with photos.

3) Destination: Germany
3.1 DHL: €5.90 per order. Shipping is free from an order value of €199.00.
3.2 Transit time from handover to DHL: approx. 1–2 working days.

4) Destination: European Union
4.1 DHL: €9.90 per order. Shipping is free from an order value of €199.00.
4.2 No import duties apply within the EU, as all member states form a single customs territory.
4.3 Transit time from handover to DHL: approx. 3–5 working days.

5) Destination: United Kingdom and Switzerland
5.1 DHL: United Kingdom GBP 9.90, Switzerland CHF 9.90 per order.
5.2 Transit time from handover to DHL: approx. 3–7 working days.

6) Destination: United States
6.1 DHL: USD 15.90 per order.
6.2 Transit time from handover to DHL: approx. 5–8 working days.

7) Destination: other countries
7.1 DHL: €14.90 per order.
7.2 Transit time from handover to DHL: approx. 7–14 working days.

8) General information
8.1 You will see the shipping costs for your order in the checkout before you order.
8.2 Import duties and taxes: for deliveries outside the EU, the customs authorities in the destination country may charge import duties, taxes or fees. If they are shown in the checkout, they are covered by your payment; otherwise they are paid by the recipient. If you are unsure, ask your customs authority before ordering or use a tool such as Simply Duty.
8.3 International shipments sometimes wait a few days at customs or transit points. If the tracking has not moved for more than 3 weeks, write to us and we will open an investigation with DHL.
8.4 The countries in the checkout show where you can request a delivery. We decline or cancel orders to a destination we cannot deliver to. In that case we will let you know and refund the full amount.
8.5 For countries that cannot be selected in the checkout, feel free to ask us for a quote.

9) Right of withdrawal
9.1 Everything about withdrawal and returns is in our withdrawal policy.