Refund policy
Consumers have the right to withdraw from this contract under the conditions specified below. A consumer is any natural person who enters into a legal transaction for purposes primarily unrelated to their commercial or independent professional activities.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days. The statutory withdrawal period is 14 days from the day:
• You, or a third party designated by you (other than the carrier), take possession of the goods, if you have ordered one or more goods in a single order and they are delivered together.
• You, or a third party designated by you (other than the carrier), take possession of the last item, if you have ordered multiple goods in a single order that are delivered separately.
• You, or a third party designated by you (other than the carrier), take possession of the last part or piece, if you have ordered a good that is delivered in multiple shipments or parts.
To request a return for your item, please visit your order details page or log in to your account. If you do not have an account, you can create one using the same email address used when placing your order. Once logged in, select the item(s) you wish to return and submit a return request. We do not respond to return-related emails; please use our returns feature as described.
Return Address:
HOUSE OF KONZEPT GmbH
Lindenstrasse 6
91723 Dittenheim
Germany
Email: contact@a-konzept.com
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs, without undue delay and no later than fourteen days from the date we receive your withdrawal notice. For this reimbursement, we will use the same payment method you used for the initial transaction unless expressly agreed otherwise.
We may withhold reimbursement until we have received the goods back or until you have provided proof of return, whichever is earliest.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the date you inform us of your withdrawal. The deadline is met if you send back the goods before the fourteen-day period expires. You are responsible for the direct costs of returning the goods.
You are only liable for any diminished value of the goods if the loss in value results from handling them in ways other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Please note that there is no right of withdrawal for deliveries outside the European Union.
According to § 312g (2) No. 1 and No. 3 BGB, the right of withdrawal does not apply to custom-made or personalized clothing (e.g., printed, embroidered, or specially modified items) and sealed garments that are not suitable for return due to hygiene reasons once unsealed. In all other cases, the standard 14-day withdrawal period under § 312g (1) BGB applies.
Return Notes
To help maintain the value of returned goods, we request the following:
• Return items in their original, undamaged packaging.
• Pack items securely in a sturdy box to prevent damage.
• Always include the delivery note or a copy of the order confirmation, along with a note if applicable.
• Ensure items are returned unused and, if possible, in their intact original packaging.
Please note that if any of these conditions are not met, we may not be able to process and accept the return.
Sample withdrawal form
To:
HOUSE OF KONZEPT GmbH
Am Sand 2
91757 Treuchtlingen
Germany
Email: contact@a-konzept.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):
_____________________________________________________
Ordered on (*) / received on (*): ______________________
Name of consumer(s): _________________________________
Address of consumer(s): _______________________________
Signature of consumer(s) (only if notified on paper):
_____________________________________________________
Date: ______________________
(*) Delete where not applicable.