Q&A

CAN I USE DIFFERENT ADDRESSES FOR BILLING AND SHIPPING?

Yes, but make sure that the billing address matches the address associated with the payment method you have chosen.

 

I HAVE SUBMITTED A RETURN REQUEST BUT HAVE CHANGED MY MIND AND WOULD LIKE TO KEEP THE PRODUCT. IS THIS POSSIBLE?

Yes, we kindly ask you to contact our customer service to cancel your return request.

 

I REMOVED THE LABEL WHEN I TRIED ON THE GARMENT. CAN I STILL REQUEST A REFUND?

According to the conditions of sale, the label is one of the conditions for accepting the return. Please note the other conditions to be met:

- All items must be returned in their original condition

- Products that have been worn, used, altered or damaged will not be accepted.

 

CAN I RETURN A PRODUCT WITH A PARCEL SERVICE OF MY CHOICE?

It is possible, but in these cases we are not liable for any damage or loss.

 

ARE THERE ANY PRODUCTS THAT CANNOT BE RETURNED?

For hygienic reasons, unsealed self care products such as fragrances or socks and underwear cannot be returned.

 

I HAVE RETURNED AN ITEM. WILL I ALSO BE REFUNDED THE SHIPPING COSTS?

No, the shipping costs will not be refunded.

 

I BOUGHT A PRODUCT AND HAVE ENCOUNTERED A PROBLEM. HOW CAN I RETURN THE ITEM?

Please contact our customer service.

 

MY ORDER HAS FAILED. WHAT CAN I DO?

If there is a problem with your payment, please contact your bank or card issuer.

 

WHAT IS YOUR RETURN POLICY?

Products may be returned within 14 days from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bag). For more info, visit our return policy.

 

WHAT SHOULD I DO IF MY PARCEL ARRIVED DAMAGED?

If your parcel arrives damaged, we kindly invite you to contact our customer service team. Make sure to take pictures of the parcel received and keep the package for further inspection by our carrier.