Q&A

CAN I USE DIFFERENT ADDRESSES FOR BILLING AND SHIPPING?

Yes, but make sure that the billing address matches the address associated with the payment method you have chosen.

 

I HAVE SUBMITTED A RETURN REQUEST BUT HAVE CHANGED MY MIND AND WOULD LIKE TO KEEP THE PRODUCT. IS THIS POSSIBLE?

Yes, we kindly ask you to contact our customer service to cancel your return request.

 

I REMOVED THE LABEL WHEN I TRIED ON THE GARMENT. CAN I STILL REQUEST A REFUND?

Yes. Please include the label if you still have it. If the item shows signs of wear beyond trying it on, we will have to deduct the loss in value from the refund.

 

CAN I RETURN A PRODUCT WITH A PARCEL SERVICE OF MY CHOICE?

Yes. Please send the item insured and with tracking, and keep the receipt.

 

ARE THERE ANY PRODUCTS THAT CANNOT BE RETURNED?

Excluded are items made to your specifications and sealed hygiene items whose seal has been removed after delivery. Please return fragrances unopened; if a fragrance has been used, we deduct the loss in value from the refund.

 

I HAVE RETURNED AN ITEM. WILL I ALSO BE REFUNDED THE SHIPPING COSTS?

If you withdraw from the contract, we refund the cost of standard delivery to you. The cost of returning the item is yours.

 

I BOUGHT A PRODUCT AND HAVE ENCOUNTERED A PROBLEM. HOW CAN I RETURN THE ITEM?

Please contact our customer service.

 

MY ORDER HAS FAILED. WHAT CAN I DO?

If there is a problem with your payment, please contact your bank or card issuer.

 

WHAT IS YOUR RETURN POLICY?

As a consumer in the EU, you can withdraw within 14 days of receipt. Please return the item unworn, with all accessories and dust bags, in its original packaging. Full details are in our withdrawal policy.

 

WHAT SHOULD I DO IF MY PARCEL ARRIVED DAMAGED?

If your parcel arrives damaged, we kindly invite you to contact our customer service team. Make sure to take pictures of the parcel received and keep the package for further inspection by our carrier.